Course Title Course Code Program Level
CRISIS MANAGEMENT 429 Business Administration B.A. / B.Sc.

Course Term
(Course Semester)
Teaching and Learning Methods
Theory Practice Lab Projects/Field Work Seminars/Workshops Other Total Credits ECTS Credits
42 110 3 5

Teaching Staff Doç. Dr. Rahime Dilek KOÇAK
Language of Instruction Türkçe (Turkish)
Type Of Course Elective
Prerequisites There is no pre-requirement for this course.
Recommended Optional Programme Component The student who is required to continue the course and does not attend 30% of the total time of the course is considered a failure.
Course Objectives The course is mainly aimed at understanding the characteristics, causes, methods to resolve the organizational crisis, the role and importance of communication during the crisis period.
Course Content The content of this course is: Definition of crisis, crisis Philosophy and characteristics, crisis types, stages, causes, crisis Management Scope, Crisis Management Strategies, crisis Management models, crisis-oriented Organization, change Engineering, reputation Management, The importance of Risk Management, problem Management, Proactive approach, Reactive approach, Communication and Public Relations in crisis Management are examples of significant crises.
Learning Outcomes (LO) At the end of this course, students will have the following achievements: 1.understanding crisis management and key approaches 2. Ability to plan a crisis by detecting a crisis 3.ability to measure and comprehend the dimensions of the crisis 4.understanding business process and management during crisis periods 5.analyzing the crisis process, its causes and solution recommendations.
Mode of Delivery Face to face
Course Outline
Week Topics
1. Week Definition of crisis, crisis Philosophy and characteristics
2. Week Crisis types, stages, causes, sources of crisis
3. Week Scope of Crisis Management and Crisis Management Strategies
4. Week Crisis Management models
5. Week Organization for crisis
6. Week Change Engineering, reputation Management, Risk Management
7. Week Problem Management, Proactive approach, Reactive approach
8. Week Mid-term exam
9. Week Importance and crisis process and Results of Contact and Public Relations in Crisis Management
10. Week Crisis and Plan Change Management
11. Week Crisis Management and Stages
12. Week Human Resources Management in crisis periods
13. Week Crisis Handling process: Review of successful and failed business cases
14. Week Final exam
Mid-term (%) 40
Quizes (%)
Homeworks/Term papers (%)
Practice (%)
Labs (%)
Projects/Field Work (%)
Seminars/Workshops (%)
Final (%) 60
Other (%)
Total(%) 100
Course Book (s) and/or References TÜZ, Melek (2008) “Kriz Yönetimi” Aktüel Yayınevi
Work Placement(s)
The Relationship between Program Qualifications (PQ) and Course Learning Outcomes (LO)