| Teaching Staff
|
Prof. Dr. Türkmen DERDİYOK |
| Language of Instruction |
Türkçe (Turkish) |
| Type Of Course |
Compulsory |
| Prerequisites |
None. |
| Recommended Optional Programme Component |
|
| Course Objectives |
The aim of the course, students gain the principles of Total Quality Management philosophy and advanced applications. |
| Course Content |
The Course contents of Total Quality Management. |
| Learning Outcomes (LO) |
The students will acquire the following learning outcomes,
1-know the differences and advantages of the application of Total Quality Management.
2-learn the importance and the necessity of the concepts of productivity,
3-learn quality and customer satisfaction in business management.
|
| Mode of Delivery |
Face to face |
| Course Outline |
| Week |
Topics |
| 1. Week |
Introduction and TQM philosophy |
| 2. Week |
The birth of the TQM system, the implementation of Japan and other countries |
| 3. Week |
The concept of TQM and quality, the quality of the stages of evolution |
| 4. Week |
quality Chiefs |
| 5. Week |
Basic concepts of TQM |
| 6. Week |
Basic concepts of TQM |
| 7. Week |
TQM Implementation Phases |
| 8. Week |
Mid-term exam |
| 9. Week |
Difficulties encountered in TQM |
| 10. Week |
Self-Assessment |
| 11. Week |
Quality Circles –Quality Teams |
| 12. Week |
Problem Solving Techniques |
| 13. Week |
Management processes |
| 14. Week |
TQM and leadership |
|
| Assessment |
| |
Percentage(%) |
| Mid-term (%) |
40 |
| Quizes (%) |
|
| Homeworks/Term papers (%) |
|
| Practice (%) |
|
| Labs (%) |
|
| Projects/Field Work (%) |
|
| Seminars/Workshops (%) |
|
| Final (%) |
60 |
| Other (%) |
|
| Total(%) |
100 |
|
| Course Book (s) and/or References |
Lecture Notes, Presentation Slides, Richard Daft: Understanding the Theory and Design of Organizations |
| Work Placement(s) |
|
| The Relationship between Program Qualifications (PQ) and Course Learning Outcomes (LO) |
| PQ1 | PQ2 | PQ3 | PQ4 | PQ5 | PQ6 | PQ7 | PQ8 | PQ9 | PQ10 | LO1 | 2 | | 4 | | 4 | | | | 3 | 4 | LO2 | | 5 | | 3 | | | 3 | | | 5 | LO3 | | | 1 | | | | | | | 3 |
* Degree of Contribution: 1 Very Low 2 Low 3 Medium 4 High 5 Very High |