| Teaching Staff
|
|
| Language of Instruction |
Türkçe (Turkish) |
| Type Of Course |
Compulsory |
| Prerequisites |
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| Recommended Optional Programme Component |
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| Course Objectives |
To teach students the literature and practice of quality management system of historical development, basic ideas and methods and application of quality management tools and techniques.
|
| Course Content |
Course covers, taking into account the practical application of countries, the Quality Management System. |
| Learning Outcomes (LO) |
The students who attended the course and were successful at the end of semester will acquire the followings;
1- What is going on about Quality Concepts and Quality Management (QM) models.
2- The evolution of Quality and understanding of customer satisfaction and customer-oriented business management.
3-Information and application about the Quality Management in Japan, America, Europe and Turkey
4- Quality Management tools and methods; The ideas of Total Quality Management Pioneers. |
| Mode of Delivery |
Face to face |
| Course Outline |
| Week |
Topics |
| 1. Week |
Introduction; Developments in the Organization Management Models and Quality Management
|
| 2. Week |
The concept of quality and the historical process. |
| 3. Week |
Quality Management and the Quality in terms of importance and their impact on business, consumers and producers |
| 4. Week |
Japanese Quality Management Models; Management and application of PDCA; management circle and Taylor sistem |
| 5. Week |
The Evolution of Quality
|
| 6. Week |
Pioneers of Quality |
| 7. Week |
Introduction to Total Quality Management (TQM; formation and implementation phases; managers understandings |
| 8. Week |
MID-TERM |
| 9. Week |
Quality Management Prize: America, Japan, Europe and Turkey applications
|
| 10. Week |
ISO 9000 series and TQM |
| 11. Week |
Quality Control Circles |
| 12. Week |
Quality control tools |
| 13. Week |
Quality control techniques and their use |
| 14. Week |
Quality control myths and application of them |
|
| Assessment |
| |
Percentage(%) |
| Mid-term (%) |
40 |
| Quizes (%) |
|
| Homeworks/Term papers (%) |
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| Practice (%) |
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| Labs (%) |
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| Projects/Field Work (%) |
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| Seminars/Workshops (%) |
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| Final (%) |
60 |
| Other (%) |
|
| Total(%) |
100 |
|
| Course Book (s) and/or References |
Lecture notes, presentation slides; Kalite Yönetim Sistemleri T.C. Anadolu Üniversitesi Yayını No: 2810 |
| Work Placement(s) |
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| The Relationship between Program Qualifications (PQ) and Course Learning Outcomes (LO) |
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