Course Title Course Code Program Level
QUALITY MANAGEMENT MYM203 Business Management Associate Degree

Course Term
(Course Semester)
Teaching and Learning Methods
Theory Practice Lab Projects/Field Work Seminars/Workshops Other Total Credits ECTS Credits
42 42 3 5

Teaching Staff
Language of Instruction Türkçe (Turkish)
Type Of Course Compulsory
Recommended Optional Programme Component
Course Objectives To teach studentds the literature and practice of quality management system of historical development, basic ideas and methods and application of quality management tools and techniques.
Course Content Course covers, taking into account the practical application of countries, the Quality Management System.
Learning Outcomes (LO) The students who attended the course and were successful at the end of semester will acquire the followings; 1- What is going on about Quality Concepts and Quality Management (QM) models. 2- The evolution of Quality and understanding of customer satisfaction and customer-oriented business management. 3-Information and application about the Quality Management in Japan, America, Europe and Turke 4- Quality Management tools and methods; The ideas of Total Quality Management Pioneers.
Mode of Delivery Face to face
Course Outline
Week Topics
1. Week Introduction; Developments in the Organization Management Models and Quality Management
2. Week The concept of quality and the historical process
3. Week Quality Management and the Quality in terms of importance and their impact on business, consumers and producers
4. Week Japanese Quality Management Models; Management and application of PDCA; management circle and Taylor sistem
5. Week The Evolution of Quality
6. Week Pioneers of Quality
7. Week Introduction to Total Quality Management (TQM; formation and implementation phases; managers understandings
8. Week MID-TERM
9. Week Quality Management Prize: America, Japan, Europe and Turkey applications
10. Week ISO 9000 Series and TKY
11. Week Quality Control Circles
12. Week Quality control tools
13. Week Quality control techniques and their use
14. Week Final exam
Mid-term (%) 40
Quizes (%)
Homeworks/Term papers (%)
Practice (%)
Labs (%)
Projects/Field Work (%)
Seminars/Workshops (%)
Final (%) 60
Other (%)
Total(%) 100
Course Book (s) and/or References Lecture notes, presentation slides; Kalite Yönetim Sistemleri T.C. Anadolu Üniversitesi Yayını No: 2810
Work Placement(s)
The Relationship between Program Qualifications (PQ) and Course Learning Outcomes (LO)