||Meeting, the purpose of selecting the program, information about programs and practices
||What is organization? How to define the mission? What is vision? How to define the vision? Discussion of the definition of various health institutions’ mission and vision.
||Historical development of management approaches and effects on development of performance
||What is performance? Why is it important? What are the performance criteria and how are they measured? (Effectiveness, Efficiency),
||What are the performance criteria and how are they measured? – Cont..(Good Governance, Productivity, Quality, Transparency, Accountability, Equity, ect.), What is good governance?
||What is leadership? What are the types of leadership? What is the relationship between corporate performance and leadership?
||What is the self assessment? Who can apply? Implementation phases? Techniques of self assessment (MBNQA, EFQM, CAF). Examples of application
||What is Benchmarking? Why benchmarking? What are the types of benchmarking? Examples of application.
||Approaches to measuring individual performance. What is the relationship of organizational performance? What is 360 degree performance appraisal? Health sector practices
||What is TQM? What are the principles of TQM? Implementation phases. What are the difficulties encountered in applications of TQM in health sector? Process analysis, process management, Problem Solving Techniques-Quality Circles (QCC), brainstorming, Pareto Analysis, Fishbone Diagram, Scatter Chart, Frequency Distribution, Histograms, etc..).
||What is ethics in healthcare institutions? What are the ethical violations? What can be said about health ethics in the perspective of performance management?
||What is the PATH project? How to Apply? What is the level of implementation of the project in Turkey?
||What is balanced scorecard? How to apply? What is the logical flow between criteria? Examples of application.
|Course Book (s) and/or References
|| Ateş, Hamza, Kırılmaz, Harun ve Aydın, Sabahattin, (2007): “Sağlık Sektöründe Performans Yönetimi - Türkiye Örneği”, Gazi Kitapevi ya da Asil Yayın Dağıtım, Ankara.
Barutçugil, İsmet, (2002): “Performans Yönetimi”, Kariyer Yayıncılık, İstanbul.
Berman, E.M. (1998): “Productivity in Public and Nonprofit Organizations”, Sage Publications, London.
Bilgin Kamil Ufuk (2004): “Kamu Performans Yönetimi”, TODAİE, Ankara.
Büyükkılıç, Deniz, (2004): “Kâr Amacı Gütmeyen Örgütlerde Verimlilik”, Milli Prodüktivite Merkezi Yayını, No. 680,
Cokins, Gary (2004): “Performance Management: Finding The Missing Pieces (To Close The Intelligence Gap)”, Hoboken, N.J., Wiley.
Neely, A. D. (2005): “Business Performance Measurement: Theory And Practice”, Cambridge University Press, Cambridge.
Prokopenko, Joseph (2001): “Verimlilik Yönetimi”, (Çev. Olcay Baykal vd.), MPM Yayını No. 2001, Ankara.
Sağlık Bakanlığı Performans Yönetimi ve kalite Geliştirme Daire Başkanlığı (2009): “Kurumsal Performans ve Kalite Uygulamaları”, Ankara.
Sayıştay, (1997): “Verimlilik Denetimi: Yapılandırılmış bir Yaklaşım”, Sayıştay Çeviri Dizisi, Ankara.
Schermerhorn,John, R. (2005): “Management”, Eighth Edition, John Wiley and Sons, New York.
Tengilimoğlu, Dilaver; Işık Oğuz ve Akbolat, Mahmut (2009): “Sağlık İşletmeleri Yönetimi”, Nobel Yayın No. 1375, Ankara.
TODAİE, (1997, 1999, 2002): “Kamu Yönetiminde Kalite 1., 2. ve 3. Ulusal Kongreleri”, Ankara.